Refund policy

Last updated: September 11, 2026

At Zalyven, we want you to feel confident about your purchase. If something isn’t right, we’re here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

  • unused and in its original condition
  • returned with all essential parts, accessories, and components
  • returned in its original packaging where reasonably possible
  • accompanied by proof of purchase or your order number

Items that show signs of use, damage caused after delivery, or missing essential components may not be eligible for a standard return.

How to Start a Return

To request a return, contact us at:

support@zalyven.com

Please include:

  • your full name
  • your order number
  • the reason for your return
  • photos or video if the item is damaged, defective, or incorrect

If your return is approved, we will provide you with return instructions and the correct return address.

Please do not send your order back to the address shown on the original shipping package unless we specifically instruct you to do so.

Items returned without first contacting us may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, incomplete, or you receive the wrong product, contact us as soon as possible at support@zalyven.com.

Please include your order number and clear photos or video showing the issue.

Once we review your claim, we may offer an appropriate solution such as:

  • a replacement
  • replacement parts
  • a refund
  • another suitable resolution depending on the circumstances

If the issue is confirmed to be our error or the product arrived damaged or defective, you will not be responsible for reasonable return shipping costs where a return is required.

Change-of-Mind Returns

If you change your mind about your purchase, you may request a return within 30 days of receiving your order, provided the item meets the return conditions described above.

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges, if applicable, are non-refundable unless the return is due to an error on our part or the item arrived damaged, defective, or incorrect.

We recommend using a tracked shipping service when returning an item. Zalyven cannot be responsible for return packages that are lost before reaching the designated return location.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank, credit card provider, PayPal, or other payment provider to display the refund after it has been issued.

Processing times vary depending on the payment provider.

Order Cancellations

If you need to cancel or modify your order, contact us at support@zalyven.com as soon as possible.

We will do our best to accommodate your request before the order enters processing or fulfillment.

Once an order has been processed, fulfilled, or shipped, we may no longer be able to cancel or modify it.

If the order has already shipped, you may request an eligible return after delivery in accordance with this policy.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product or variation, the fastest option is to return the eligible item according to this policy and place a new order separately.

Non-Returnable Items

We cannot accept standard returns for:

  • items that have been used or materially altered
  • items damaged through misuse, improper handling, or improper installation
  • items missing essential parts or accessories
  • gift cards
  • products specifically marked as Final Sale at the time of purchase

Sale or promotional items are still eligible for return unless they were specifically marked as Final Sale.

This does not affect claims involving products that arrived damaged, defective, incomplete, or incorrect.

Packages Marked Delivered

If tracking shows your order as delivered but you cannot locate it, please first:

  • check around your property and delivery location
  • check with household members or neighbors
  • review any delivery photo or carrier notification
  • contact the carrier using the provided tracking information

If you still cannot locate the package, contact us at support@zalyven.com and we will help review the shipment.

Shipping Delays

Our standard estimated delivery timeframe is provided in our Shipping Policy.

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur because of carrier disruptions, severe weather, peak shipping periods, or circumstances outside our reasonable control.

If we are unable to ship an order within the promised timeframe, we will handle the delay in accordance with applicable consumer protection laws and provide any required options regarding continued fulfillment, cancellation, or refund.

Contact Us

For questions regarding returns, refunds, damaged products, or your order, contact:

Zalyven Customer Support
support@zalyven.com

We aim to make the return and refund process clear, fair, and straightforward.